Return policy

Here at Jungle Cat Greenhouse, we take extra care in selecting the best quality plants and packaging them for their journey to you.

We guarantee that your plant will arrive alive, happy and healthy.

If your plant’s health starts to decline within a week of receiving your order, please contact us at hello@junglecatgreenhouse.com. 

When sending an email regarding the plant, please include your order number and a few photos of the plant showing the concerns you have. 

If a replacement isn’t available we will issue store credit for the full value of the plant.

Return Policy: 

We only accept returns on local pick up orders within a week of pick up. Or on case by case basis.

At this time, we won't accept returns on plants that have been shipped and entered new homes. Please see above on any issues related to plants.

Frequently Asked Questions!

How often do you restock plants?

Plants are handpicked weekly from our wholesale supplier based on quality, fullness, popular requests or requests from my customers - YOU!

New plants are featured on the main page each week (starting Sunday night, Monday morning) under the "New Fronds For the Week" section or the top section of the "Shop All" Houseplants collection.

If you have a request, send me an email in the contact section at the bottom of the site or email me directly at: hello@junglecatgreenhouse.com

Can we shop at your physical store?

Sadly I closed the retail storefront (Jungle Cat Plant Shop) that was located in downtown Redmond.

I moved operations home and offer nationwide shipping and FREE local pickup at three businesses in the Greater Seattle Area.

Looking to offer private shopping from the greenhouse on an appointment basis come spring/summer.

Can you source me a large houseplant?

Yes! If you're local, I'm happy to source a large houseplant or provide recommendations and pricing.

Email me at: hello@junglecatgreenhouse.com